The Tipping Point: How Little Things Can Make a Big Difference (Paperback) by Malcolm Gladwell
"The best way to understand the dramatic transformation of unknown books into bestsellers, or the rise of teenage smoking, or the phenomena of word of mouth or any number of the other mysterious changes that mark everyday life," writes Malcolm Gladwell, "is to think of them as epidemics. Ideas and products and messages and behaviors spread just like viruses do."
For example, Paul Revere was able to galvanize the forces of resistance so effectively in part because he was what Gladwell calls a "Connector": he knew just about everybody, particularly the revolutionary leaders in each of the towns that he rode through. But Revere "wasn't just the man with the biggest Rolodex in colonial Boston," he was also a "Maven" who gathered extensive information about the British. He knew what was going on and he knew exactly whom to tell.
The phenomenon continues to this day: think of how often you've received information in an e-mail message that had been forwarded at least half a dozen times before reaching you.
No obstante, el dilema radica (según el autor) en saber detectar estos conectores y magos, ya que mediante estos, uno puede lograr alcanzar el Tipping Point, y convertir su producto/servicio en un suceso.